ITIL V4 Foundation Training

Build a Strong IT Service Management Career with ITIL® 4 Foundation

  • Highly interactive ITIL® 4 Foundation training guided by accredited ITIL® experts
  • The latest ITIL® 4 Foundation course content aligned with AXELOS standards
  • Our ITIL® 4 training ensures a high success rate in certification exams
  • ITIL® certification benefits with global recognition and career advancement in IT Service Management

Program Highlights

Do you want to establish a solid foundation in IT service management and accelerate your career growth? The ITIL® 4 Foundation Training course is designed to help professionals understand the key concepts, practices, and terminology of ITIL®, the world’s most widely accepted approach to IT service management. Offered by InfosecTrain, this program offers practical insights into ITSM practices such as Service Value System (SVS), guiding principles, and continual improvement. With ITIL® 4 Foundation certification, you’ll gain the knowledge to optimize IT services, drive business value, and step confidently into more advanced IT service management roles.

  • 24 Hours of LIVE Instructor-Led Training
  • Live Q/A Sessions with ITIL® Certified Trainers
  • Interactive and Engaging Sessions with Real-World Scenarios
  • Hands-on Exam Preparation with Practice Tests
  • Comprehensive Coverage of ITIL® 4 Foundation Syllabus
  • Globally Recognized Certification in IT Service Management

ITIL V4 Foundation Training

The ITIL V4 – Foundation Training course introduces professionals to the latest ITIL framework, focusing on modern IT service management and how to effectively create, deliver, and continually improve IT-enabled services. It is designed for individuals starting their ITIL journey or those updating current ITIL knowledge, offering an understanding of key service management concepts, principles, and practices.

  • Introduction to ITIL 4 and Key Concepts of Service Management

  • ITIL Guiding Principles to adopt and adapt service management in organizations

  • The Four Dimensions of Service Management: organizations and people, information and technology, partners and suppliers, value streams and processes

  • Understanding the ITIL Service Value System (SVS) and its components

  • Detailed exploration of the Service Value Chain and its activities

  • Overview of 15 ITIL practices, with detailed focus on 7 key practices like incident management, change control, and service desk

  • Exam preparation, sample question practice, and interactive discussions

  • IT professionals new to service management or looking to update ITIL knowledge

  • IT managers, support staff, business analysts, and project managers involved in service delivery

  • Individuals preparing for ITIL certification exams and those seeking to improve organizational IT service efficiency

  • No formal prerequisites required; ideal for beginners and experienced professionals alike

  • Basic understanding of IT services and workflows is helpful but not mandatory

  • Develop foundational knowledge of ITIL principles, terminology, and practices

  • Understand service management as a practice and its role in business success

  • Gain insights into how ITIL 4 integrates with modern technologies and organizational capabilities

  • Master the ITIL service value system and related practices to improve IT service delivery

  • Prepare confidently for the ITIL V4 Foundation certification exam via guided learning and practical examples

  • Multiple-choice exam consisting of 40 questions

  • Duration: 60 minutes

  • Pass mark: 65% (26 out of 40 questions correct)

  • Closed book exam taken online or at authorized test centers

  • Certification needs renewal typically every 3 years as per PeopleCert guidelines

Still Confused About Course?
Talk to Our Experts!